Frequently asked questions

Tracking is free: logging food (search, photo, barcode), water, steps, Progress and Preferences, with no card. You just create a free account first. Burnly Plus adds My plan, Kiko, Activities, Eating out, the shopping list's cost, Feelings, Burnly Sense, cycle tracking, experts and how-to videos. Payments are coming soon; for now Plus opens with a code.

Yes, a free one. Sign up with your name and email (phone is optional) and we email you a 6-digit code, no password. Your log, plan and steps are then saved to your account on any device. Already have one? Sign in. Kiko can guide you: ask her.

Not yet. You can add Burnly to your home screen from your browser today. A Burnly app for iPhone and Android is coming soon, with Kiko inside and connections to Apple Health and Samsung Health or Health Connect. We won't guess a date; see what's coming.

Kiko is Burnly's friendly assistant: tap her bubble at the bottom right of any page. She answers questions, walks you through the app step by step, and logs food, steps and goals with your OK. Meet Kiko or ask her what she can do.

An optional way for Kiko to look out for you. Turn it on in My account and, on that device only, it notices when a day looks hard (late nights, quick back-and-forth searches, short sleep) and Kiko offers one small step, at most once a day. It never uses your camera or microphone, never keeps what you type, never diagnoses, and turning it off deletes everything it kept. Ask Kiko about Sense.

35, including English, हिन्दी, ਪੰਜਾਬੀ, اردو, বাংলা, தமிழ், Español, 中文 and العربية. Talk or type; she replies in your language, out loud too. For languages phones can't turn into text (like Punjabi and Urdu), Kiko's AI listens instead. Languages

No. Kiko only shows a card: your food, steps, goals and profile picture are saved when you tap Add or Confirm. She can't upload photos for you; she'll show you where to do it. Kiko and your OK

No. Your chat stays in your browser tab, and voice messages are only used to write down your words. What you say is sent to our AI provider to answer. To make her answers fit you, she also reads your first name, your My plan answers and how your week has been from your account for each message; nothing from your chats is kept. See the privacy policy.

So you can just talk. When you tap her, she greets you and, with her voice on, turns on the microphone by herself. She stops if you're quiet for a few seconds, and you can tap Stop any time. Turn her voice off (the speaker button) and she won't listen until you tap the mic.

In My plan, open the shopping list and tap Shop this list. Choose your country and a store (or tap Stores near me to pick a supermarket close by), then tap Estimate the cost. Burnly looks up current prices on the web and shows the total, each item's price (Store site when it came from the store's own page, otherwise Estimate) and cheaper swaps like store brands or frozen options. Tap Use swap to put one on your list. Prices are estimates; the store shows the real price. It works in Australia, New Zealand, the UK, the US, Canada and India.

Yes. In Add food, tap the barcode button in the search box (or Scan a barcode instead on the Photo tab), or type the number. You'll see a plain verdict (a good everyday choice, fine some of the time, or best as an occasional treat), the numbers behind it, anything that clashes with your diet or foods you avoid, and a Claims check of what the pack says, like “high protein” or “no added sugar”, against Australian and New Zealand labelling rules (EU rules for products sold only overseas). Only the number leaves your phone; product data comes from Open Food Facts. Not found? Take a photo of the nutrition label and the AI reads it.

In Add food, open Eating out and tap Near me, or type a suburb. You'll see dishes from real restaurants and cafés within about 1.5 km (from OpenStreetMap) that fit your calories left, your diet and the foods you avoid. Best for my day (the default) puts first the dishes that best fill your calories left for that meal and the protein you still need, with the cuisines you like in My plan first; switch to Nearest first to see places by distance. Each dish says whether its numbers are the place's published nutrition or an estimate. Tap Add to log it, or the bag to open a delivery app. Your location is only used when you tap, rounded first, and never stored. Ask Kiko “What should I get tonight?” and she opens it for you.

Yes, with a free account. Open Preferences from My account to show energy in kJ instead of kcal, food weights in ounces instead of grams, choose your macro split (balanced, higher protein, lower carb or your own), and rename your meals and set when they start. Your food and history stay the same, so you can switch back any time.

Yes, with a free account. Open Progress in the top menu for Week, Month and 3-month charts of your calories against the goal you had each day, protein, carbs and fat against your targets, days on target, your logging streak and your steps. Tap a day to open it on Today. Light days are shown in grey and never count as on target, and no weight is shown.

Yes, with Burnly Plus. Ask “How was my week?”, “How did my month go?” or “Why am I always hungry at night?” and she looks back up to 4 weeks at your own logs (food, steps, workouts and sleep from apps allowed to reach AI), quotes your real numbers and suggests one small next step. She never shames you, and nothing new is stored.

While she works, Kiko shows what she's doing, like “Looking at your week…” or “Searching for that…”, in your language. Then her answer appears word by word as she says it, and her voice starts within a second or two, even in languages your phone has no voice for. Nothing extra is sent or kept.

You said thanks or bye, so she signed off and went back into her bubble, like a friend who knows the chat's over. Tap her to talk again any time. Tap her during that moment and she stays. She never closes while a card she showed is waiting for your tap, or after she's shown support lines.

Pick your language in Kiko's window first (the phone listens in that language), speak naturally and pause when you've finished, or type instead. Still stuck? Tell us.

Foods from our list and from brands use published values. Photo and voice estimates are made by AI and are approximate, so you can check and edit every item before it's added. When a photo can't show the size (a schooner or a pint?), Burnly asks you to pick it, and you can set how much you had. Ways to log

Only if you want it to. When you add food from a photo, “Keep this photo with my log” is ticked: the photo is stored encrypted for 90 days, shows as a small picture on those foods, and only you can see it. Untick it to not keep one. Delete a photo by tapping it, or all of them in My account. Kept photos are never sent to the AI again or shared. Privacy policy

Tell Burnly your allergies and the foods you avoid in My plan. Every suggestion is checked for them, including food groups (dairy catches cheese, gluten catches pasta, nuts catch almonds): your meal plan, shopping list, recipes, Feelings ideas, Eating out dishes, cheaper swaps, scanned products and Kiko's food cards. A meal with one goes back to the AI for a different meal, and anything left shows “May contain …” with no one-tap Add. These are careful checks, not a guarantee, so always read labels and tell restaurants about allergies.

Yes. Add injuries or areas to go easy on in My plan (or when you make an Activities guide). Exercises that load those areas show their gentler version, with a note, and Activities sessions say to take them gently. Stop if anything hurts, and check with a doctor or physio before starting.

No. Burnly and Kiko give general guidance only. If you have a health condition, are pregnant, or have a history of disordered eating, talk to your doctor or a dietitian. See our health disclaimer or find a professional on Experts.

Before making an exercise plan, Burnly asks five health questions. If you answer yes to any, your plan sticks to gentle walking and mobility and we suggest checking with your doctor. Every exercise has an easier option. My plan

Coles and Woolworths in Australia, Tesco, Sainsbury's and Asda in the UK, Walmart in the US and Canada, Woolworths in New Zealand, and BigBasket in India. You open each item at the store and check out there.

Yes. On Activities, tell Burnly where you're going (a day hike, a climb, a ride, a race) and when, and it makes a guide: training week by week, what to eat, what to do, what to avoid, what to pack and safety guidance, and you can make it again any time. Ask Kiko

No. Walk mode checks your speed on your phone (your location isn't saved or sent) and pauses the count when you're moving like a vehicle, then removes those steps. Steps and Walk mode

On Today, tap Edit steps on the Steps card, or Edit on the Water card, type the right total for the day and tap Save. 0 clears the day. Steps from a connected app can't be changed in Burnly.

Your daily message: a fresh, encouraging line each time you open Today, based on how your food, steps, workouts and sleep have been going. On quieter weeks it offers one way Burnly can help. It never shows your weight and never praises eating less. Tap ✕ to hide it for that visit.

Yes. Tap Share my progress on Today to make a picture of your streak, your week, your training or a milestone, then share it to any app or save it. Only habits go on it, never your weight or calories, and there's no public link. Sharing takes a break in weeks when meals have been very light.

Yes. On Today, the Water card adds a glass (250 ml) or a bottle (500 ml) in one tap, with Undo and Edit to fix a wrong total, against a daily goal you choose. Or tell Kiko: “I drank a bottle of water”. Progress shows your water each day.

On Today, tap Enter steps (copy them from your phone's Health app) or Walk mode, or just tell Kiko: “I walked 5,000 steps”.

Fitbit / Google Health (Fitbit, Pixel Watch and apps that sync to Google Health) is in a small beta, rolling out to a small group first. Check My account → Connected apps: if you can connect there, your steps, workouts, weight and sleep then appear by themselves. If it says Coming soon, it isn't open to you yet. Connecting Withings, Oura, Polar, WHOOP and Strava is being set up app by app — the Connected apps card on My account shows which ones you can connect. Garmin is coming, and Apple Health and Samsung Health come with the phone app. Strava isn't planned. Ask Kiko

Your log, plan, picture and details are encrypted before they're stored, and always sent over secure connections. You can delete entries, your plan details or session requests any time, or delete your whole account from My account. How we protect it

On My account, pick one of 16 fitness and nutrition avatars or upload your own photo. Or ask Kiko to pick an avatar for you. Only you see it.

When you ask for a one-to-one session on Experts, we pass your request to an independent, qualified professional. They're not employed by Burnly; any session and payment is between you and them.

You need a connection to log food and use AI features and Kiko. Your downloaded plan PDF works anywhere.

Tap Send feedback at the bottom of any screen in the app (or in the footer of this website). We read every message.

Use the contact form or email hello@burnly.com.au.