Frequently asked questions
Quick answers about Burnly. Can't find yours? Get in touch.
Is Burnly free?
Yes. Everything on the website is free to use right now, with fair-use limits on AI features so the service stays fast for everyone.
Do I need an account?
No. Burnly gives your browser a random ID and keeps your log against it. That also means your data lives with that browser: if you clear your cookies or switch device, you'll start fresh. Accounts are on our roadmap.
How accurate are the calories?
Foods from our list and from brands use published values. Photo and voice estimates are made by AI and are approximate, so you can check and edit every item before it's added.
Is this medical or dietary advice?
No. Burnly gives general guidance only. If you have a health condition, are pregnant, or have a history of disordered eating, talk to your doctor or a dietitian. See our health disclaimer.
How does Burnly handle allergies?
Tell Burnly the foods you avoid in My plan. Meal plans and recipes are made to leave them out, and recipes show a warning if something looks like a food you avoid. AI can still make mistakes, so always check ingredients and labels.
Where is my data stored, and can I delete it?
Your log and plan are stored securely by our database provider, linked to your browser's random ID. You can delete entries, remove your plan details, or delete session requests at any time. Read the privacy policy for details.
Which supermarkets can I shop at?
Burnly links your ingredients to Coles and Woolworths in Australia, Tesco, Sainsbury's and Asda in the UK, Walmart in the US and Canada, Woolworths in New Zealand, and BigBasket in India. You open each item at the store and check out there.
Is the exercise plan safe for me?
Before making an exercise plan, Burnly asks five health questions. If you answer yes to any, your plan sticks to gentle walking and mobility and we suggest checking with your doctor. Every exercise has an easier option. Stop if anything hurts.
Who are the professionals?
When you ask for a one-to-one session, we pass your request to an independent, qualified professional. They're not employed by Burnly; any session and payment is between you and them.
Is there a phone app?
You can add Burnly to your home screen from your browser today. Apps for Android and iPhone are on the way.
Does it work offline?
You need a connection to log food and use AI features. Your downloaded plan PDF works anywhere.
How do I get in touch?
Use the contact form or email hello@burnly.com.au.
Still curious?
The quickest way to see Burnly is to try it.